Return & Refund Policy

1. Return Eligibility

We accept returns only if the product:

  • Has manufacturing defects, is damaged, or is faulty;

  • Does not match the product description shown on our website.

Products that are not eligible for return include (but are not limited to):

  • Items returned due to change of mind or personal preference;

  • Items that have been used, worn, washed, altered, or damaged by the customer;

  • Products without their original packaging, tags, accessories, or invoice/receipt.

2. Return Timeframe

To be eligible for a return:

  • You must notify us within 2 days of receiving your order; after this period, return requests may not be accepted

3. How to Request a Return

To initiate a return:

  1. Contact our Customer Support via email or phone with your order number, photos of the defective/damaged product, and a brief description of the issue.

  2. Our team will review your request and, if approved, guide you through the return process.

Please ensure returned items are securely repacked in their original packaging to avoid further damage in transit.

4. Inspection & Approval

All returned products will be inspected by our quality control team.

  • If the product is confirmed to be defective or not as described, we will proceed with the refund.

  • If the product condition does not meet the return criteria, we reserve the right to deny the return.

5. Refund Process

Once your return is accepted:

  • We will process your refund within 7–14 business days after receiving the returned product.

  • Refunds will be issued to the original payment method used at the time of purchase.

  • Please note that bank processing times may vary.

6. Exceptions

Certain products may be excluded from returns (if applicable), such as:

  • Products marked as final sale or non‑returnable on the product page;

  • Items that clearly show signs of use, misuse, or damage after delivery.

7. Contact Information

If you have any questions about returns or need assistance, please contact: